30-Day Return Policy

At Tara’s Vault, we want you to love your jewelry as much as we do. We understand that sometimes a piece may not be exactly what you expected, which is why we offer a 30-day return period on eligible purchases.

Your 30-day return period begins on the date your order is delivered.

To be eligible for a return, jewelry must be returned in its original, unworn and unaltered condition, along with its original packaging and any documentation included with your purchase.

Return Eligibility

To qualify for a return:

• Merchandise must be unworn, undamaged and in its original condition.
• All original packaging and documentation included with the order should be returned with the item.
• Items that have been altered, resized, repaired, engraved or otherwise modified after purchase are not eligible for return.
• Items specifically identified as Final Sale or Clearance are not eligible for return, exchange or refund.
• Original expedited or overnight shipping charges, if applicable, are non-refundable once an order has shipped.
• Returns must be initiated within 30 days of delivery.

   

• Tara’s Vault reserves the right to decline a return if an item does not meet the requirements of this policy.

  This policy is subject to applicable state and federal laws.

  Order Cancellations

  If you need to cancel an order, please contact us as soon as possible at customersupport@tarasvault.com.

  Orders may be cancelled for a full refund if the cancellation request is received before the order has entered processing or production.

  Once an in-stock order has entered fulfillment or a made-to-order piece has entered production, we cannot guarantee that the order can be cancelled.

  How to Start a Return

  1. Contact Us

  To request a return, email customersupport@tarasvault.com within 30 days of receiving your order.

  Please include your order number and the item you would like to return.

  If your item is eligible for return, our Customer Service team will provide return instructions and, when applicable, a return shipping label.

  Please do not send merchandise back to Tara’s Vault without first contacting Customer Service and receiving return instructions.

  2. Prepare Your Return

  Place the jewelry securely in its original jewelry box and include the original packaging and documentation that accompanied your order.

  Package the item securely inside an appropriate shipping carton to help prevent damage during transit.

  For security purposes, please do not write “jewelry,” “diamonds,” or other descriptions on the outside of the package that could identify its contents.

  3. Ship Your Return

  Follow the return shipping instructions provided by our Customer Service team.

  We strongly recommend obtaining and retaining a shipping receipt and tracking information until your return has been received and your refund has been processed.

  If you choose to use your own shipping carrier rather than a return label provided by Tara’s Vault, the package should be fully insured, trackable and require a signature upon delivery. Tara’s Vault is not responsible for merchandise lost or damaged when customers use their own return shipping method.

  Return Inspection & Refunds

  Once your return is received, Tara’s Vault will inspect the merchandise to confirm that it meets the requirements of our return policy.

  Please allow up to 7 business days after delivery of your return for inspection and processing.

  Once your return has been approved, your refund will be issued to the original form of payment.

  After a refund has been processed by Tara’s Vault, additional time may be required for the credit to appear on your account depending on your bank, credit card issuer or payment provider.

  Damaged or Incorrect Items

  If your jewelry arrives damaged, defective or you receive an incorrect item, please contact us promptly at customersupport@tarasvault.com.

  Please include your order number and photographs showing the issue so we can assist you.

  Questions About a Return?

  For questions regarding returns, cancellations or your order, please contact our Customer Service team at: customersupport@tarasvault.com

  customerservice@tarasvault.com